REFUND POLICY Refund & Replacement Eligibility & Reimbursement Requests for refund or replacement are accepted up to 7 days from date of purchase. To be eligible for a refund, your item must be unused, in the same condition that you received it, and in the original packaging. A refund is provided as a credit toward a future purchase only. Refund & Replacement Processing To begin the process, please email Treasures with Taylor at treasureswithtaylor@gmail.com with "Refund Request" or "Replacement Request" in the subject line, explaining the reason for the request, and include a photo of the item and invoice number from Treasures with Taylor. If there was damage or defect to the item when you received it, photograph the affected area. We will reply with instructions for returning the item. Once your return is received and inspected, we will send you an email to notify you that we have received your item, as well as whether your refund is approved or rejected. We do not guarantee that we will receive your returned item. We do not reimburse for trackable shipping or shipping insurance. Refund Approval If your refund is approved, the email will include a code to use toward a future purchase from Treasures with Taylor. The refund amount will include the full cost of the item plus processing, as well as your cost to ship* the original item to Treasures with Taylor only if the item was returned due to defect or damage before you received it. If, when applying your credit to a future order, your new item is shipped alone, we will incur the cost of shipping. If the new item is combined with other items, you will pay the standard shipping rate for your order. If an approved refund was requested for any other reason, you will be responsible for shipping when applying your credit to a future order. Refund Rejection If your refund is rejected, you will be responsible for shipping costs for Treasures with Taylor to mail the item back to you. Reasons for rejection include, but are not limited to: • damage from wear-and-tear due to usage • damage from discoloration or stains caused by liquids • damage from cleaning products • damage from odor, including tobacco __________________________________________________________________________ * First-class mailing rate only