1. Shipping and Processing Please allow 2 business days for processing after placing your order. Your order will be shipped via USPS Retail Ground and arrive in an estimated 2–8 calendar days. 2. Returns Option 1 – No Refunds/Exchanges: We do don't accept returns or exchanges. However if you receive a defective item (shipping hazard) please contact me within 3 days of receiving to get a replacement (if still in stock) or credit to your account. If you receive a defective item, please contact me through my business page Sammy's Bling Boutique on Facebook or email with details and picture of the product and the defect. If you do have an item that breaks over time we can not replace but we do have replacement parts we can send in next order free of charge. (clasp, extension, o-ring and backings)