1. SHIPPING AND PROCESSING: Please allow 2 business days for processing after placing your order. Your order will be shipped via USPS and arrive in an estimated 3–7 business days. 2. RETURNS: No Refunds/Exchanges: We do not accept returns or exchanges unless the item you purchased is defective. If you receive a defective item, please contact us at drvglitz@gmail.com with details and pictures of the product showing the defect, WITHIN 48 HOURS OF RECEIPT. The item must be returned and will be replaced upon receipt. 3. DAMAGED DURING TRANSIT: Damaged items should be filed with usps on their website: usps.com. They will require you to show proof of purchase and picture of the damaged item. I recommend you file within 48 hours of receipt.